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Financial Assistance Programs

Customer Assistance Program (CAP)

What is it?

The Customer Assistance Program (CAP) is a low-income assistance program for qualifying residential customers. Per the program guidelines, a customer is defined as the owner-of-record or full-time tenant of a parcel served by a water or sewer connection and it must be your primary residence. There are two different program for qualifying customers:

  • 25% discount off the standard residential sewer and water rate for customers who are part of Liberty Utilities CARE Program. The CARE Program is available to households with income up to 200% of the Federal Poverty Guideline OR who participate in at least one of the following programs: Medi-Cal/Medicaid, CalFresh/SNAP, TANF/Tribal TANF, WIC, Medi-Cal for Families, LIHEAP, Supplemental Security Income, Bureau of Indian Affairs General Assistance, Head Start Income Eligible (Tribal Only).
CARE Income Guidelines Effective 6/1/24-5/31/25 
Number of Persons in HouseholdTotal Combined Annual Income
1-2$40,880
3$51,640
4$62,400
5$73,160
6$83,920
7$94,680
Each Additional Person$10,760
  • 15% discount off the standard residential sewer and water rate for customers with a maximum household income up to 300% of the Federal Poverty Guidelines. 
STPUD Income Guidelines Effective 9/1/24-5/31/25
Number of Persons in HouseholdTotal Combined Annual Income
1-2$61,320
3$77,460
4$93,600
5$109,740
6$125,880
7$142,020
Each Additional Person$16,140

How to apply?

To apply online, sign-in to your WaterSmart account and fill out the Customer Assistance Program Online Application Form. 

To apply in-person, visit us at 1275 Meadow Crest Drive, South Lake Tahoe during normal business hours to submit the paper application form. 

Customer Assistance Program Paper Application

The District will accept applications on a first come, first served basis and may reject or limit applications based on the availability of funds. For questions, call 530-544-6474 or email cs@stpud.us. 

Helping Hands Outreach

What is it?

Emergency assistance program to customers who need help in paying their water and/or sewer bill but are ineligible for, or have exhausted, all other available financial assistance sources. This program is run through El Dorado County. For more information or to apply, call 530-544-6474 or email cs@stpud.us. 

Program Success

  • Totally voluntary program. 
  • No administrative overhead - 100% to recipients

You can contribute!

Contribution Form